How can we help?

Before renting

• How can I reserve gear?
• Can I rent if I'm not in Zagreb?
• What's the maximum rental period?
• Can I hire crew for my project?
• Can you make a custom camera rig?
• What are your working hours?
• Why do I have to select pickup/return appointments?
• What if I'm late for my pickup appointment?
• View all “Before renting” answers

Billing

• What payment methods do you accept?
• How do you calculate the rent duration?
• Do you require a security deposit?
• Can I get an invoice for my company / college?
• Are there any duration based discounts?
• How do loyalty points work?

General questions

• How can I credit 3z.rent in my work?
• Can I rent gear that's not on your website?
• Do you offer camera sensor cleaning services?

Reservation questions

• I need to change my reservation details (appointments or gear)
• Is there a cancellation fee?
• Do I have to pay in advance?
• Will the batteries be charged?

During your rent

• What if the gear gets damaged / lost / stolen?
• What if I'm late for my return appointment?
• Can I extend my rent after I've picked up the gear?
• Can I extend my rent period for only one piece of gear on my gear list?
• My project finished sooner than expected, can I return the gear early?